Frequently Asked Questions
We typically schedule for the week after our client’s approval to move forward with the service. In the prime of our season, however, it may take up to 3 weeks to add a new client to our schedule.
We do not mow, spread mulch, or lay decorative stone in the rain as it can cause damage to the customers property. If it rains during your scheduled service day, we will give you a call and let you know when your service will be rescheduled.
We will arrive after the first 4 inches of snowfall. From there, we will maintain a schedule to arrive after every 3 inches of snowfall from your initial plow. This schedule is able to be adjusted at the customer’s request.
We require customers to sign a payment agreement to the terms and conditions for lawn maintenance. A customer signature and a pre-payment of 35% is required for landscape installations and mulching. For snow removal, we offer seasonal contracts.
We accept credit, debit, cash, and check. For weekly or bi-weekly lawn maintenance accounts we require a charge card to be kept on a private file.